Plans change.
That’s okay.
CANCELLATION & REFUND POLICY
“We want cancellations to be simple and fair — for the person booking and the Club Partner holding the space.”
THE SIMPLE VERSION
12+ hours before your activity
Less than 12 hours before
Cancel and receive a full refund.
The booking is generally non-refundable.
The booking is non-refundable.
Don’t show up
Club Partner or Drop In cancels
You’ll receive a full refund.
Why 12 hours?
We know plans change. Giving us 12 hours’ notice gives the Club Partner a reasonable chance to make the space available to somebody else, while still giving you flexibility when your own plans change.
No complicated sliding scales. No surprise cancellation charges. Just one clear cut-off.
Sometimes life happens
Illness, family emergencies and unexpected situations happen. If there are exceptional circumstances, contact Drop In. We may consider a refund or other solution on a case-by-case basis.
We can’t promise an exception, but we’ll always take a reasonable look at what happened.
If the Club Partner cancels
It works both ways. If a Club Partner cancels your activity, you’ll receive a full refund. The same applies if Drop In has to cancel your booking.
If the time, location or nature of an activity changes significantly after you’ve booked, contact us and we’ll help sort it out.
How refunds work
Where a refund is due, we’ll return it to the original payment method used for the booking.
Your bank or payment provider may take a number of working days to show the refund after it has been processed.
The important bit
This policy doesn’t affect any rights you may have under Irish or EU consumer law. By completing a booking through Drop In, you agree to the cancellation terms shown to you at the time of booking.